CUSTOMER SUPPORT CENTRE

WHO IS REFORCER®?

Reforcer® is a Company made by friends with their hearts. Not a big Company. Juan Martínez, founder, and Fernando Fuentes doing their best during few years to give birth the brand.

WHY REFORCER®?

We strongly believe that ski and overcoming makes a great combination, once we realised how thought life could be we wanted to focus our efforts on sharing that view.

WHERE IS REFORCER COLLECTION CREATED?

All Reforcer® clothes are designed, pattern-making work and produced in the European Union.

GARMENTS CARE PRECAUTION

Please, dear skier, follow the next steps:

  • -Cold temperatures (0º C) and hand wash are a must
  • -Use only neutral liquid soap
  • -Do not use softener
  • -Do not bleach
  • -Do not spin
  • -Do not wring
  • -Do not dry close to fire or heaters
  • -Do not iron

Thank you for taking care your garment!! It needs some love…

I WANT TO SELL REFORCER PRODUCTS

We’re really happy you want to talk about our products and ideas, please contact us on retailers@reforcer.com. We are doing FW2019/2020 european point of sales net.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

At Reforcer, we respect your privacy. Reforcer will never sell, trade, rent or loan your personal information to any other organization. “Personal information” is information about an identifiable individual as described in applicable privacy legislation. At Reforcer, we take steps to ensure we meet the privacy principles and requirements for personal information under Canadian law. The purpose of our Privacy Policy is to inform our customers, visitors and other individuals we deal with about how we collect, use, and disclose personal information in our custody or control. For more information, please visit our Privacy Policy page on our website.

WHAT ARE COOKIES? SHOULD I BE WORRIED ABOUT THEM?

A cookie is a piece of text stored on a user’s computer by their web browser used for authentication, and for storing site preferences and shopping cart contents. We employ “cookies” (a small text file that a website can use to identify your computer) or similar technology that provides additional functionality to our website and helps us analyze website usage more accurately. Cookies allow for a personalized experience when you visit our website. Our web server may automatically recognize your registered user’s domain name and email address, or recognize you as a return visitor to our site. Cookies also record session information such as items that you add to your shopping cart. You can set your web browser to disable cookies but if you do, some features of our website may not function normally. Please see our Cookie Policy on our website for more information.

WHY BUYING AT reforcer.com?

We will ship your order very fast, not charging you for shipping costs always with secure payments trough Paypal and Credit/debit card and with tranquility of being able to return everything without any cost. 2-3 days shipment to France, Portugal and Spain. 4-6 days shipment to another European Economic Area countries

¿DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

An account is not required to place an order.

PRICES AND VAT

All our prices are including VAT.

PAYMENTS

Payment for all our Orders needs to be done in EURO via PAYPAL, credit card or even bank transfer.

HOW DO I KNOW YOU RECEIVED MY ORDER AND PAYMENT

An e-mail will be sent from our side to confirm reception of order and payment

CAN I TRACK MY SHIPMENT?

Once an order leave our warehouse you’ll receive an e-mail with courier tracking number so you can track it.

CAN I CHANGE ADDRESS OF ONE ORDER AFTER PLACING IT

Yes you can, just write us an-e-mail with order number and we will change it for you if it is not yet sent.

EXCHANGES AND RETURNS

You have up to one week after reception of the goods to return or exchange the goods, no transport costs will be charged. In case you want to exchange or return goods please contact us on sales@reforcer.com and we will inform you how needs to be done. Refunds are done always when goods arrive in good condition to Reforcer warehouse.

SOMETHING WRONG?

We want to provide all Reforcer® community the best possible customer care. If something went wrong, please send us an-e-mail with what happened and we will contact you very fast in order to understand what happened.

TO WHICH COUNTRIES IS REFORCER SHIPPING?

We ship to all European Economic Area.

 

HAVE REFORCER GARMENTS ANY KIND OF WARRANTY?

All products are 2 years warrantied.

WHAT IS INCLUDED IN WARRANTY?

All materials, fabrics and manufacture defects are included. Of course they are. Bad or careless use are not included, reclamation about it wouldn’t be fairplay…

AND WHAT ABOUT IF I NEED TO USE MY WARRANTY RIGHT?

If you need it you should mail or call us as soon as possible. Don’t hesitate!We will solve your problem in a fast way: know the problem, receive garment, solve defect and ship to you . Custom total bill: 0 eur. But please, notice that it could take time, it depends on kind of problem….

WHO IS REFORCER®?

Reforcer® is a Company made by friends with their hearts. Not a big Company. Juan Martínez, founder, and Fernando Fuentes doing their best during few years to give birth the brand.

WHY REFORCER®?

We strongly believe that ski and overcoming makes a great combination, once we realised how thought life could be we wanted to focus our efforts on sharing that view.

WHERE IS REFORCER COLLECTION CREATED?

All Reforcer® clothes are designed, pattern-making work and produced in the European Union.

GARMENTS CARE PRECAUTION

Please, dear skier, follow the next steps:

  • -Cold temperatures (0º C) and hand wash are a must
  • -Use only neutral liquid soap
  • -Do not use softener
  • -Do not bleach
  • -Do not spin
  • -Do not wring
  • -Do not dry close to fire or heaters
  • -Do not iron

Thank you for taking care your garment!! It needs some love…

I WANT TO SELL REFORCER PRODUCTS

We’re really happy you want to talk about our products and ideas, please contact us on retailers@reforcer.com. We are doing FW2019/2020 european point of sales net.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

At Reforcer, we respect your privacy. Reforcer will never sell, trade, rent or loan your personal information to any other organization. “Personal information” is information about an identifiable individual as described in applicable privacy legislation. At Reforcer, we take steps to ensure we meet the privacy principles and requirements for personal information under Canadian law. The purpose of our Privacy Policy is to inform our customers, visitors and other individuals we deal with about how we collect, use, and disclose personal information in our custody or control. For more information, please visit our Privacy Policy page on our website.

WHAT ARE COOKIES? SHOULD I BE WORRIED ABOUT THEM?

A cookie is a piece of text stored on a user’s computer by their web browser used for authentication, and for storing site preferences and shopping cart contents. We employ “cookies” (a small text file that a website can use to identify your computer) or similar technology that provides additional functionality to our website and helps us analyze website usage more accurately. Cookies allow for a personalized experience when you visit our website. Our web server may automatically recognize your registered user’s domain name and email address, or recognize you as a return visitor to our site. Cookies also record session information such as items that you add to your shopping cart. You can set your web browser to disable cookies but if you do, some features of our website may not function normally. Please see our Cookie Policy on our website for more information.

WHY BUYING AT reforcer.com?

We will ship your order very fast, not charging you for shipping costs always with secure payments trough Paypal and Credit/debit card and with tranquility of being able to return everything without any cost. 2-3 days shipment to France, Portugal and Spain. 4-6 days shipment to another European Economic Area countries

¿DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

An account is not required to place an order.

PRICES AND VAT

All our prices are including VAT.

PAYMENTS

Payment for all our Orders needs to be done in EURO via PAYPAL, credit card or even bank transfer.

HOW DO I KNOW YOU RECEIVED MY ORDER AND PAYMENT

An e-mail will be sent from our side to confirm reception of order and payment

CAN I TRACK MY SHIPMENT?

Once an order leave our warehouse you’ll receive an e-mail with courier tracking number so you can track it.

CAN I CHANGE ADDRESS OF ONE ORDER AFTER PLACING IT

Yes you can, just write us an-e-mail with order number and we will change it for you if it is not yet sent.

EXCHANGES AND RETURNS

You have up to one week after reception of the goods to return or exchange the goods, no transport costs will be charged. In case you want to exchange or return goods please contact us on sales@reforcer.com and we will inform you how needs to be done. Refunds are done always when goods arrive in good condition to Reforcer warehouse.

SOMETHING WRONG?

We want to provide all Reforcer® community the best possible customer care. If something went wrong, please send us an-e-mail with what happened and we will contact you very fast in order to understand what happened.

Click here to learn more

We ship to all European Economic Area.

 

HAVE REFORCER GARMENTS ANY KIND OF WARRANTY?

All products are 2 years warrantied.

WHAT IS INCLUDED IN WARRANTY?

All materials, fabrics and manufacture defects are included. Of course they are. Bad or careless use are not included, reclamation about it wouldn’t be fairplay…

AND WHAT ABOUT IF I NEED TO USE MY WARRANTY RIGHT?

If you need it you should mail or call us as soon as possible. Don’t hesitate!We will solve your problem in a fast way: know the problem, receive garment, solve defect and ship to you . Custom total bill: 0 eur. But please, notice that it could take time, it depends on kind of problem….