TERMS & CONDITIONS

 

REFORCER®

 

1. GENERAL INFORMATION

 

The ownership of this website, www.reforcer.com, (hereinafter Web site) holds it: Reforcer Outdoor S.L, with NIF: ES B88242482 and whose contact details are as to the above,:

Address:           
CARRER MAJOR S/N 25549 Bausen SPAIN  
Contact telephone Number: 00 34 620508219      
Contact Email: info@reforcer.com

This document (as well as all other documents mentioned herein) governs the conditions governing the use of this website (www.reforcer.com) and the purchase or acquisition of products and/or services therein (hereinafter, conditions).

For the purposes of these conditions it is understood that the activity that Reforcer Outdoor S.L develops through the Web site comprises:

Skiwear selling

In addition to reading the present conditions, before accessing, browsing and/or using this website, the user must have read the Legal notice and the general terms of use, including the cookies policy, and the privacy and data protection policy of www.reforcer.com. By using this website or by making and/or requesting the purchase of a product and/or service through the same the user agrees to be bound by these conditions and all the above, so if you do not agree with all this , you should not use this website.

It is also reported that these conditions could be amended. The user is responsible for consulting each time he accesses, navigates and/or uses the website as they will be applicable those that are in force at the time of requesting the purchase of products and/or services.

For all questions that the user may have regarding the conditions may contact the owner using the contact details provided above or, where appropriate, using the contact form.

2. THE USER

Access, browsing and use of the Web site confers the status of User (hereinafter referred to, indiscriminately, individually as user or jointly as users), so they are accepted, from the start of browsing the website, all Conditions Herein established, as well as its subsequent modifications, without prejudice to the application of the corresponding legal norm of obligatory compliance according to the case.

The user assumes responsibility for the correct use of the website. This responsibility shall be extended to:

  • Make use of this website solely for the purpose of making inquiries and purchases or acquisitions legally valid. 
  • Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase was made, it could be cancelled and the relevant authorities would be informed. 
  • Provide truthful and lawful contact information, e.g. e-mail address, postal address and/or other data (see Legal Notice and general terms of use). 

The user declares to be over 18 years of age and has legal capacity to conclude contracts through this website.

The website is mainly intended for users living in Spain. Reforcer Outdoor S.L does not ensure that the website complies with laws of other countries, either in whole or in part. Reforcer Outdoor S.L Declines any liability that may arise from such access, nor does it ensure the delivery or delivery of services outside Spain.

The user will be able to formalize, at his choice, with Reforcer Outdoor S.L The contract of sale of the products and/or services desired in any of the languages in which these conditions are available in this web site.

 

3. PURCHASE OR ACQUISITION PROCESS

Users can buy on the website by the means and forms established. You must follow the procedure for online purchase and/or acquisition of www.reforcer.com, during which several products and/or services can be selected and added to the cart, basket or final space of purchase and, finally, click on “place order”.

Also, the user must fill in and/or check the information that is requested at each step, although during the purchase process, before making the payment, the purchase data can be modified.

The user will then receive an email confirming that Reforcer Outdoor S.L has received your order or request for purchase and/or delivery of the service, that is, the order confirmation. And, in your case, you will be informed also by email when your purchase is being shipped.

Once the purchase procedure has been completed, the user agrees that the website generates an electronic invoice that will be sent to the user via email. In addition, the user may, if he wishes, obtain a copy of his invoice on paper, request to Reforcer Outdoor S.L using the contact spaces of the website or through the contact details provided above.

The user recognizes to be aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question and that are shown next to the presentation or, if necessary, image of the latter on its website , indicating, by way of enunciative, but not exhaustive, and in accordance with each case: name, price, components, weight, quantity, colour, details of the products, or characteristics, way in which they will be carried out and/or cost of the benefits; and recognizes that the fulfillment of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

In addition, the user can consult exhaustively the particular conditions of sale that govern this web site in the following link: www.reforcer.com/customer-support-centre

Communications, purchase orders and payments that intervene during the transactions carried out on the website may be archived and retained in the computerized records of Reforcer Outdoor S.L in order to constitute a means of proof of transactions, in all case, respecting the reasonable safety conditions and the laws and regulations in force in this regard are applicable, and particularly in accordance with regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the Protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and the rights to users in accordance with the privacy policy of this website.

 

4. AVAILABILITY

All purchase orders received by Reforcer Outdoor S.L through the website are subject to the availability of the products and/or (a) that no circumstance or cause of force majeure (clause nine of these conditions) affects the supply thereof and/or the provision of The services. If there are difficulties in the supply of products or there are no products left in stock, Reforcer Outdoor S.L is committed to contact the user and reimburse any amount that may have been paid in the amount. This will also apply in cases where the provision of a service would be unrealizable.

 

5. PRICES AND PAYMENT

The prices displayed on the website are the finals, in Euros (€) and include the taxes, except that by legal requirement, especially in relation to VAT, is indicated and applies different issue.

Shipping costs are included in the final prices of the products as shown on the website. Thus, Reforcer Outdoor S.L performs the delivery and/or shipping services through: Fedex and MRW.

In no case will the website add additional costs to the price of a product or service automatically, but only those that the user has selected and chosen voluntarily and freely.

The prices may change at any time, but the possible changes will not affect the orders or purchases with respect to which the user has already received an order confirmation.

The accepted means of payment will be: credit or debit card.

Reforcer Outdoor S.L uses all means to ensure the confidentiality and security of the payment data transmitted by the user during the transactions through the website. As such, the Web site uses a secure secure Socket Layer (SSL) payment system.

Credit cards will be subject to checks and authorizations by the banking authority of the same, if the entity does not authorize the payment, Reforcer outdoor S.L will not be responsible for any delay or lack of delivery and may not formalize any Contract with the user.

Once Reforcer Outdoor S.L receives the purchase order from the user through the website, a pre-authorization will be made on the appropriate card to ensure that there are sufficient funds to complete the transaction. The charge on the card shall be made at the time the user is sent the confirmation of shipment and/or confirmation of the service provided in the form and, where appropriate, place established.

In any case, by clicking “place order” the user confirms that the method of payment used is yours.

 

6. DELIVERY

In cases where it is necessary to carry out the physical delivery of the contracted good, the deliveries will be carried out in the field of the following territory: Spain (Peninsula and Baleares).

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, arising from the personalization of the products, the purchase order consisting of the related products in each purchase confirmation shall be delivered to the Term stated on the website according to the method of dispatch selected by the user and, in any case, within the maximum period of 30 calendar days from the date of the confirmation of the order.

If for any reason, that was imputable, Reforcer Outdoor S.L could not meet the date of delivery, will contact the user to inform you of this circumstance and, it may choose to go ahead with the purchase by establishing a new delivery date or cancel the order With the full refund of the price paid. In any case, home deliveries are carried out on working days.

If it is impossible to deliver the order in the absence of the user, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to make it delivered again.

If the user is not going to be at the place of delivery in the agreed time zone, he should contact Reforcer Outdoor S.L to agree to the delivery another day.

In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for cause not attributable to Reforcer Outdoor S.L, Reforcer Outdoor S.L will understand that the user wishes to desist from the contract and it is considered resolved. As a result of the termination of the contract, all payments received from the user will be returned to him, except for the additional expenses resulting from the user’s own choice of a delivery modality other than the less expensive delivery modality. Ordinary website offered by the Web site, without undue delay and, in any case, within the maximum period of 14 calendar days from the date on which the contract is considered to have been resolved.

However, the user must bear in mind that the transport derived from the resolution may have an additional cost that may be refunded.

For the purposes of these conditions, it is understood that the delivery has occurred or that the order has been delivered at the time when the user or a third party indicated by the user acquires the material possession of the products, which will be credited by the signature of The receipt of the order in the agreed delivery address.

The risks derived from the products may be borne by the user at the time of delivery. The user acquires the ownership of the products when Reforcer Outdoor S.L receives full payment of all amounts owed in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a time After the full receipt of the amount to be paid by Reforcer Outdoor S.L.

In accordance with the provisions of law 37/1992, of 28 December, of the value added tax (VAT), purchase orders for delivery and/or benefit shall be deemed to be located in the territory of application of VAT Spanish if the delivery address is in Spanish territory except Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be the one legally in force at any time depending on the particular article in question.

 

7. Technical means for correcting errors

It is informed of the user that in case of detecting that there has been an error in entering data necessary to process your purchase request on the website, you can modify the same by contacting Reforcer Outdoor S.L through the contact spaces Enabled on the website, and, where appropriate, through those enabled to contact customer service, and/or using the contact details provided in the first clause (General information).

In any case, the user, before clicking “place order”, has access to the space, cart, or basket where they are writing down their purchase requests and can make modifications.

In the same way, the user is referred to the Legal Notice and general conditions of use and, in particular, the privacy policy to obtain more information on how to exercise his right of rectification as established in the Regulation (UE) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons As regards the processing of personal data and the free circulation of these data (RGPD).

 

8. Returns

In cases where the user acquires products on or through the owner’s website, they are given a series of rights, as listed and described below:

 

Right of withdrawal

The user, as a consumer and user, makes a purchase on the website and therefore assists the right to desist from such purchase within 14 calendar days without the need for justification.

This withdrawal period shall expire at the 14 calendar days of the day that the user or a third party authorised by it, other than the carrier, acquired the material possession of the goods acquired on the Reforcer® website or in the event that the goods that make up its Order are delivered separately, at 14 calendar days of the day that the user or a third party authorized by the latter, other than the carrier, acquired the material possession of the last of those goods which made up the same purchase order, or in the case of a Service contract, 14 calendar days from the day of the conclusion of the contract.

To exercise this right of withdrawal, the user shall notify his decision to Reforcer Outdoor S.L. You may do so, where appropriate, through the contact spaces enabled on the website or through:

sales@reforcer.com

The user, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to desist from the purchase contract. In any case, the user may use the waiver form that Reforcer Outdoor S.L makes available to them as part annexed to these conditions, however, its use is not obligatory.

To meet the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to desist is sent before the deadline expires.

In case of withdrawal, Reforcer Outdoor S.L will reimburse the user for all payments received, including shipping costs (with the exception of the additional expenses chosen by the user for a different shipping modality to the less expensive modality offered on the site WEB) without undue delay and, in any case, no later than 14 calendar days from the date on which Reforcer Outdoor S.L is informed of the decision to desist from the user.

Reforcer Outdoor S.L will reimburse the user using the same payment method that this used to make the initial purchase transaction. This refund will not generate any additional cost to the user. However, Reforcer Outdoor S.L may withhold such reimbursement until it has received the Products or articles of purchase, or until the user submits a proof of their return, depending on which condition is fulfilled first.

The user can return or send the products to Reforcer Outdoor S.L in:

Carrer Major S/N 25549 Bausen SPAIN

and shall do so without undue delay and, in any event, not later than 14 calendar days from the date on which Reforcer Outdoor S.L was informed of the decision to desist.

The user acknowledges that he must assume the direct cost of return (transport, delivery) of the goods, if any is incurred. In addition, it shall be responsible for the decrease in the value of the products resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.

The user recognizes that there are exceptions to the right of withdrawal, as contained in article 103 of the Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the defense of consumers and Users and other complementary laws. In an enunciative and non-exhaustive manner, this would be the case of: customised products; Products that may deteriorate or expire quickly; Music or video CDs/DVDs without their packaging, as sealed in the factory; Products that for reasons of hygiene or health are sealed and have been unsealed after delivery.

In this same sense it is governed the provision of a service that the user could contract in this web site, because this same law establishes that it will not attend the right of withdrawal to the users when the rendering of the service has been fully executed, or when Has begun, with the express consent of the consumer and the user and with the acknowledgement on his part that he is aware that, once the contract has been fully executed by Reforcer Outdoor S.L, he will have lost his right to desist.

In any case, no reimbursement will be made if the product has been used beyond the mere opening of it, of products that are not in the same conditions in which they were delivered or have suffered any damage after delivery.

The products must also be returned using or including all of their original packaging, instructions and other documents that accompany them in addition to a copy of the purchase invoice.

Defective product return or shipping error

These are all cases in which the user considers that, at the time of delivery, the product does not conform to the stipulations in the contract or purchase order, and should therefore contact Reforcer Outdoor S.L immediately and let you know the Existing disagreement (defect/error) by the same means or using the contact details provided in the preceding section (right of withdrawal).

The user will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the user will be informed, within a reasonable time, if the reimbursement or, if necessary, the replacement of the same.

The reimbursement or replacement of the product shall be made as soon as possible and, in any case, within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-compliant item proceeds.

The amount paid for those products that are returned because of a defect, when it actually exists, will be reimbursed in full, including the delivery costs and the costs that the user could incur to make the return. The reimbursement will be made by the same means of payment that the user used to pay the purchase.

In any case, it will always be to the rights recognized in the legislation in force at any time for the user, as a consumer and user.

Guarantees

The user, as a consumer and user, has guarantees on the products that may be purchased through this website, in the terms legally established for each type of product, responding Reforcer Outdoor S.L, therefore, for the lack of conformity of the That is manifested within two years from the delivery of the product.

In this sense, the products are understood to conform to the contract provided that: they conform to the description made by Reforcer Otdoor S.L and possess the qualities presented therein; are suitable for the uses to which the products of the same type are ordinarily used; and present the usual quality and performance of a product of the same type and which are fundamentally expected from it. Where this is not the case with respect to the products delivered to the user, the product must be proceeding as indicated in the section return of defective products or error in shipping. However, some of the products that are marketed on the website may present non-homogeneous characteristics provided that they derive from the type of material they have been manufactured to, and thus form part of the individual appearance of the Product, and will not be a flaw.

On the other hand, it could be the case that the user acquires on the website a product of a brand or manufacture by a third party. In this case, and considering the user that it is a defective product, it also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise its right of legal guarantee directly against the For the two years following the delivery of such products. To this end, the user must have retained all information regarding the warranty of the products.

 

9. DISCLAIMER

Unless otherwise provided for by law, Reforcer Outdoor S.L shall not accept any liability for the following losses, irrespective of their origin:

  • Any losses which are not attributable to any non-compliance on their part;
  • Business losses (including lost profits, income, contracts, anticipated savings, data, goodwill loss or unnecessary expenses incurred); or from
  • Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products between the two parties was formalized. 

Similarly, Reforcer Outdoor S.L also limits your responsibility for the following cases:

  • Reforcer Outdoor S.L applies all measures relating to providing a faithful visualization of the product on the website, but is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or problems Of the browser that you use or other of this kind.
  • Reforcer Outdooor S.L shall act with the utmost diligence for the purpose of making available to the company responsible for the transport of the product subject to the purchase order. However, it is not responsible for damages arising from the malfunction of the transport, especially for causes such as strikes, retentions on roads, and in general any other of the sector, which result in delays, losses or thefts of the Product.
  • Technical failures which, by chance or otherwise, prevent a normal operation of the service through the Internet. Lack of availability of the website for maintenance or other reasons, which prevents the service from being available. Reforcer Outdoor S.L puts all the means at your fingertips to carry out the process of buying, paying and sending/delivering the products, however it is exempt from liability for reasons that are not attributable, fortuitous case or force majeure.
  • Reforcer outdoor S.L will not be responsible for the misuse and/or wear of products that have been used by the user. At the same time, Reforcer Outdoor S.L will not be responsible for an erroneous return made by the user. It is the responsibility of the user to return the correct product.
  • In general, Reforcer Outdoor S.L will not be liable for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, ie, that are due to force majeure, and This may include, but not limited to:
  • Strikes, lockouts or other measures.                 
  • Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.                     
  • Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.                       
  • Inability to use trains, ships, airplanes, motor transports or other means of transport, public or private.                     
  • Inability to use public or private telecommunications systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority. 

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Reforcer Outdoor S.L shall have an enlargement within the time limit to be fulfilled for a period equal to the duration of the cause of force majeure. Reforcer Outdoor S.L will put all reasonable means to find a solution that will allow you to fulfil your obligations despite the cause of force majeure.

 

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this website, the user accepts that most of the communications with Reforcer Outdoor S.L are electronic (e-mail or notices posted on the website).

For contractual purposes, the user agrees to use this electronic communication medium and recognizes that any contract, notice, information and other communications that Reforcer Outdoor S.L submit electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the user.

The user can send notifications and/or communicate with Reforcer Outdoor S.L through the contact details that are provided in these conditions and, where appropriate, through the contact spaces of the website.

Similarly, unless otherwise stipulated, Reforcer Outdoor S.L may contact and/or notify the user in his or her email address or in the mail-order provided.

 

11. DISCLAIMER

No renunciation of Reforcer Outdoor S.L to a particular right or legal action or the lack of requirement for Reforcer Outdoor S.L of strict compliance by the user of any of its obligations shall entail, no waiver of other rights or actions arising from a contract or the conditions, nor exonerate the user from the fulfillment of his obligations.

No waiver of Reforcer Outdoor S.L to any of these terms or rights or actions arising from a contract shall take effect unless expressly stated to be a waiver and shall be formalized and communicated to the user in writing.

 

12. NULLITY

If any of these conditions were declared null and void and without effect by a firm decision dictated by the competent authority, the remainder of the clauses shall remain in force, without being affected by such declaration of invalidity.

 

13. FULL AGREEMENT

The present conditions and any document referenced herein constitute the entire agreement between the user and Reforcer Outdoor S.L in connection with the purchase object and supersede any other agreed agreement or previous promise Verbally or in writing by the same parties.

The user and Reforcer Outdoor S.L recognize that they have consented to the conclusion of a contract without trusting in any statement or promise made by the other party, except that which is expressly mentioned in the present conditions.


14. DATA PROTECTION

The information or personal data that the user facilitates to Reforcer Outdoor S.L in the course of a transaction on the website, they shall be treated in accordance with the provisions of the privacy or data protection policy (contained, where appropriate, in the Legal notice and condition s general usage). By accessing, browsing and/or using the website, the user consents to the treatment of such information and data and declares that all information or data provided is truthful.

 

15. APPLICABLE LAW AND JURISDICTION

The access, navigation and/or use of this web site and the contracts of purchase of products through it will be governed by the Spanish legislation.

Any controversy, problem or disagreement arising out of or related to the access, navigation and/or use of the website, or with the interpretation and execution of these conditions, or with the sales contracts between Reforcer Outdoor S.L and the user, shall be submitted to the jurisdiction not Exclusive to Spanish courts and tribunals.

 

16. COMPLAINTS AND CLAIMS

The user can make his or her complaints, claims or any other comments that you want to make through the contact details that are provided at the beginning of these conditions (General information).

In addition, Reforcer Outdoor S.L will soon have official claim sheets available to consumers and users, and that they may request Reforcer Outdoor S.L at any time, using the contact details provided at the beginning of these conditions (information General).

Likewise, if the conclusion of this purchase agreement between Reforcer Outdoor S.L and the user emanates a controversy, the user as a consumer may request an out-of-court dispute settlement, in accordance with European Parliament Regulation (EU) 524/2013 and Of the Council of 21 May 2013 on the resolution of online disputes concerning consumption and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following Web site: http://ec.europa.eu/consumers/odr/.

Last modified: december 2018